These Terms of Service ("Terms") govern your access to and use of the Studio Queues platform at studioqueues.com ("Platform"), operated by Studio Queues LLC, a North Carolina limited liability company ("we," "us," or "our"). By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.
You must be at least 18 years old to use the Platform. By creating an account you represent that you meet this requirement. We reserve the right to terminate accounts found to belong to users under 18.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account and keep it up to date. You may not share your account or allow others to access it except through the channel-manager delegation feature we provide.
We reserve the right to suspend or permanently terminate accounts that violate these Terms, at our discretion and without prior notice in cases of serious violations. Suspensions may be temporary (with an expiry date) or indefinite.
Suspended accounts: A suspended account can still log in but has restricted access — you will land on a suspension notice page and cannot access your dashboard, commissions, messages, or interact with other users. Artists retain read-only access to their revenue and financial records during a suspension. All other platform features are inaccessible until the suspension is lifted.
Email flagging: When an account is suspended or terminated for policy violations, the associated email address is flagged. Flagged emails cannot be used to register a new account on the Platform. Circumventing this restriction — including by using a different email address or OAuth provider — is itself a violation of these Terms.
Appeals: You may submit one appeal per suspension via the Platform. Appeals are reviewed by our moderation team; we will make a reasonable effort to respond within 7 business days. We have sole discretion to approve or deny appeals. Approved appeals lift the suspension and remove any associated email flag. Denied appeals are final for the duration of the suspension.
Studio Queues is a marketplace and management platform. We connect artists and clients and provide tools to manage commissions, payments, and communication. We are not a party to the commission agreement between an artist and a client. We do not employ artists, guarantee delivery timelines, or guarantee the quality of any commissioned work.
We charge a platform fee on each completed commission. The current fee is displayed at checkout and in your dashboard. Founding artist status is reserved for the first 500 artists who complete two consecutive subscription periods. Your first subscription period places you in a pending founding cohort; founding status is confirmed and locked in upon renewal. If you cancel before renewing, your pending founding status is forfeited and your spot is not reserved. Confirmed founding artists who cancel receive a 14-day grace period to re-subscribe and restore their status. Founding artist accounts pay a reduced fee for as long as their premium subscription stays active. Fees are subject to change with 30 days' notice for non-founding accounts.
Premium subscriptions (artist and client tiers) are billed monthly at the price shown at checkout, and renew automatically each month until cancelled. Subscriptions are non-refundable for the current billing period unless required by applicable law. You may cancel at any time from your account settings; the cancellation takes effect at the end of the current paid period, your access continues until then, and you are not charged again. We use Stripe to process subscription payments and manage your billing.
Promotional and complimentary access: We may grant complimentary or promotional Premium access — for example, through promo codes or for testing, partnership, or marketing purposes. Complimentary access is provided at our sole discretion and may be modified, limited in duration, or revoked at any time. It confers no right to a refund and does not create an ongoing entitlement.
Subscriptions and suspensions: If your account is suspended for a policy violation, your subscription is not refunded for the current or any remaining prepaid period. Subscription benefits (lower platform fee, premium features) are inaccessible while your account is suspended. If your account is permanently terminated for a policy violation, your subscription is cancelled immediately with no refund.
Founding artist status and bans: Founding artist status is permanently and irrevocably revoked if your account is suspended or terminated for a policy violation. This applies regardless of whether the suspension is later lifted via appeal or natural expiry. Reinstatement of your account does not restore founding status.
Payment is collected up front, before work begins. For fixed-price commissions, the client pays when submitting the request. For commissions with negotiated or custom pricing, the client pays once the artist has confirmed the final price. In all cases, funds are held in the Platform's Stripe balance and released to the artist incrementally as milestones are approved. The platform fee for a commission is deducted from the artist's earliest milestone payout(s) — it is taken off the front rather than spread evenly across milestones, so once the fee is fully covered the remaining milestones pay out in full. This does not change the total fee or the milestone percentages, only the timing of when the fee is collected. The Platform acts as the payment processor of record; Stripe's terms and privacy policy govern all payment processing.
A paid commission's price must exceed the applicable platform fee; the Platform may decline to process a transaction that does not. Premium artists may offer commissions at no charge ($0); no payment is collected and no platform fee applies to such commissions.
Artists must connect a valid Stripe account to receive payouts. We are not responsible for delays caused by Stripe, banking institutions, or incorrect payout information provided by the artist.
Because payment charges are processed on the Platform's account, the Platform bears primary liability for any chargebacks initiated by clients with their card issuer. By accepting commissions through the Platform, artists agree to indemnify the Platform for any chargeback losses attributable to work they delivered, failed to deliver, or disputes they caused — as described in Section 9a.
Crypto payment functionality is in development and not currently available. All transactions are currently processed via Stripe in fiat currency.
The following deadlines are enforced automatically by the Platform and are not configurable by individual artists:
Refunds are issued automatically in cases where platform deadlines are missed (see Section 8). Outside of those cases, refunds are at the artist's discretion for work not yet started, and at our discretion for disputed work where policy violations are found.
We provide communication tools and a delivery paper trail to assist with disputes, but we are not an arbitration service. We reserve the right to intervene in egregious cases (fraud, no delivery of any work, policy violations) and issue refunds where evidence clearly supports it.
Initiating a chargeback with your card issuer for completed, approved work without first contacting us constitutes a violation of these Terms and may result in immediate account suspension and recovery of the disputed funds as described in Section 9a.
When a client initiates a chargeback through their card issuer, Stripe debits the full disputed amount plus a dispute fee from the Platform. Where the chargeback results from the artist's conduct — including failure to deliver, delivery of work materially different from what was agreed, or fraudulent misrepresentation — the artist is liable to the Platform for the full disputed amount and any associated fees.
We will record a chargeback debt against the artist's account. That debt is recovered automatically by withholding up to 50% of each future milestone payout until the outstanding balance is cleared. The withholding rate is applied per payout; the artist continues to receive the remaining 50% of each payout during recovery. We reserve the right to adjust the withholding rate at our discretion.
If an artist's account is closed before the debt is fully recovered, we may pursue the remaining balance through other legal means. If we determine in our sole discretion that a chargeback was caused by client fraud rather than artist conduct, we will not record a debt against the artist.
Artists may contest a chargeback debt assignment by contacting us at legal [at] studioqueues dot com within 14 days of being notified. We will review the evidence and issue a final determination within 7 business days.
You may not use the Platform to:
Artists retain full ownership of their artwork unless a separate written agreement with a client transfers those rights. Submitting work to the Platform grants us a limited, non-exclusive license to display it for the purpose of delivering it to the client and, with your permission, showcasing it in your portfolio.
Clients receive a license to use commissioned artwork as agreed with the artist. The scope of that license (personal, commercial, exclusive) is determined by the artist's commission terms and any agreement between the parties.
Reference materials you upload. When you upload reference images or other materials (for example, to a mood board, reference library, or commission request), you represent and warrant that you own them or otherwise have all rights and permissions needed to upload and use them for your commission. You grant us a limited, non-exclusive license to store, display, and generate reduced previews or thumbnails of that material solely to operate the Platform and provide the service to you and the other party to your commission. We do not claim ownership of your reference materials, and we share them only with the artist and client on the relevant commission. You are solely responsible for material you upload that you do not have the right to use, and you agree to the indemnity in Section 16. If you believe material infringes your rights, see our DMCA process in Section 18.
No AI training. We do not use your artwork, deliverables, reference materials, messages, or any other content you upload to train, fine-tune, or develop machine-learning or generative-AI models, and we do not sell, license, or otherwise provide that content to third parties for those purposes. The limited licenses described above exist solely to operate the Platform and deliver the service to you and the other party to your commission.
The Studio Queues name, logo, and Platform software are our property. You may not use them without our written permission.
Our content and AI. Some of the Platform's own materials — including blog posts, guides, help content, and marketing images — are produced with the assistance of generative-AI tools and reviewed by our team. This disclosure applies only to content the Platform itself publishes. It does not change how we handle content you upload (see “No AI training” above), and it is separate from the prohibition on delivering AI-generated commission work (see Section 4).
By enabling the OBS overlay feature, you grant us permission to display your queue, commission status, and related data in a publicly accessible overlay endpoint tied to your overlay token. Keep your overlay token private. If compromised, you can regenerate it in your settings.
Overlays on non-Premium accounts display Studio Queues branding; Premium subscribers may hide it. You are responsible for any media you upload for use in your overlay (for example, a custom alert sound), which must comply with Sections 10 and 11.
You may delete your account at any time from your account settings. We may suspend or permanently terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law.
Suspension is a restricted state: your account remains active but you cannot access the platform beyond a suspension notice page and, for artists, read-only revenue and financial records. Suspensions may carry an expiry date (temporary) or be indefinite. You may submit one appeal per suspension as described in Section 2.
Permanent termination closes your account. Upon termination: pending (not yet accepted) commissions are refunded to clients immediately; in-progress commissions are paused and refunded proportionally based on incomplete milestones. Artists with outstanding payout balances at the time of termination for policy violations may forfeit those funds at our discretion. Permanently terminated accounts are not eligible to appeal.
In both cases, the associated email address is flagged as described in Section 2. We reserve the right to terminate any account that attempts to circumvent a prior suspension or termination.
The Platform is provided "as is" and "as available." We make no warranties, express or implied, regarding uptime, accuracy, fitness for a particular purpose, or the quality of any commissioned work. We are not responsible for losses arising from platform downtime, payment processor failures, or disputes between artists and clients.
To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the Platform is limited to the greater of (a) the fees you paid to us in the 3 months preceding the claim or (b) $100 USD. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
You agree to indemnify and hold harmless Studio Queues and its operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Platform, your content, or your violation of these Terms.
These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or your use of the Platform shall first be addressed by contacting us at legal [at] studioqueues dot com so we can try to resolve it informally.
If we cannot resolve the dispute within 60 days, you agree that it will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted by a single arbitrator. The seat of arbitration is Wake County, North Carolina, and proceedings may be conducted by video or phone. Disputes are resolved individually: you and Studio Queues both waive any right to participate in a class, collective, or representative action.
30-day opt-out. You may opt out of this arbitration agreement by emailing legal [at] studioqueues dot com with the subject line “Arbitration opt-out” within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms. Either party may also bring an individual claim in small-claims court.
If you are located in the EEA or UK, nothing in these Terms removes your right to bring a claim before your local courts or relevant consumer protection authority, or to rely on mandatory local consumer-protection law.
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Platform infringes your copyright, you may submit a takedown notice to our designated copyright agent. Full instructions, required notice elements, and our counter-notice procedure are described at studioqueues.com/dmca.
We maintain a repeat infringer policy. Users who receive three or more valid, uncontested DMCA takedown notices may have their accounts permanently terminated.
We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms should be sent to legal [at] studioqueues dot com.
See also: Privacy Policy · DMCA Policy
