Studio Queues ("we," "us," or "our") operates the website studioqueues.com and its related services (the "Platform"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have over your data.
By using the Platform you agree to the practices described here. If you do not agree, please do not use the Platform.
Studio Queues is operated by Studio Queues LLC, a North Carolina limited liability company. Our mailing address is 4030 Wake Forest Road, STE 349, Raleigh, NC 27609. You can contact us at privacy [at] studioqueues dot com for any privacy-related questions or requests.
When you register, we collect your email address, chosen username, display name, and a hashed password. If you sign in with Google, Discord, or Twitch, we receive your name, email, and profile picture from that provider — we do not receive or store your password for those accounts.
Artists may optionally add a bio, profile photo, header image, social media handles, portfolio URL, and commission pricing. This information is publicly visible on your artist profile page.
We store the details of commission requests (description, reference images, pricing, milestones), messages exchanged between artists and clients, mood board content (images, notes, drawings), and delivery files. Payment transactions are processed by Stripe — we store only a Stripe account ID and payout-enabled status, not full card or bank details.
Images and files you upload (profile photos, reference images, commission deliveries) are stored on Cloudflare R2, a cloud object-storage service.
We automatically collect your IP address, browser type, device type, and pages visited for security and operational purposes. We use Google Analytics (via Google Tag Manager) to understand aggregate usage patterns such as page views and session duration. Google Analytics uses cookies and may collect your IP address; see Google's privacy policy for details.
If you choose to enable browser notifications, we store a push subscription (an endpoint URL and the public keys your browser generates) so we can deliver notifications such as new commission activity. Messages are delivered through your browser vendor's push service (for example, Google, Mozilla, or Apple). You can turn this off at any time in your browser settings or in your account settings, which removes the stored subscription.
If you submit feedback through our in-platform widget, we store the page URL, your comment, optional name/email, and a screenshot of the page at the time of submission.
We do not sell your personal data to third parties. We do not use your data for advertising profiling.
If you are in the European Economic Area (EEA) or United Kingdom, our legal bases for processing are:
We share data with the following third parties only to the extent necessary to operate the Platform:
We may disclose data to law enforcement or other authorities when required by law, or to protect the safety of our users or the integrity of the Platform.
We retain your personal data for as long as your account is active. If you delete your account:
Depending on where you are located, you may have the following rights:
To exercise any of these rights, email us at privacy [at] studioqueues dot com. We will respond within 30 days. EEA/UK users may also lodge a complaint with their local data protection authority.
If you are a resident of California or another US state with a privacy law (such as Virginia, Colorado, Connecticut, or Utah), you have the right to know what personal information we collect, to access and delete it, to correct inaccuracies, and to not be discriminated against for exercising these rights. The categories of personal information we collect are described in Section 2 above.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA) and similar laws. There is no need to opt out of a sale because we do not sell. You may submit a request through an authorized agent; we will verify the agent's authority before acting. To make any US state privacy request, email privacy [at] studioqueues dot com.
We use a session cookie to keep you logged in ("session token"). This is strictly necessary for the Platform to work; if you block it, you will not be able to stay signed in.
We also use Google Analytics, which sets its own cookies to measure aggregate usage (page views, session duration). These are analytics cookies, not advertising cookies. We do not use advertising or cross-site tracking cookies, and we do not sell or share your data for targeted advertising. Where required in your region (for example the EEA or UK), we will ask for your consent before setting non-essential analytics cookies, and you can decline without losing access to the Platform.
The Platform is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please contact us and we will delete it promptly.
Our servers are located in the United States. If you access the Platform from the EEA, UK, or elsewhere, your data is transferred to and processed in the US. Where required, we rely on standard contractual clauses or equivalent safeguards for such transfers.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top and notify registered users by email for material changes. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
Questions, requests, or complaints about this Privacy Policy should be sent to: privacy [at] studioqueues dot com
See also: Terms of Service
